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Important Information for Our Members

COVID-19 Pandemic Information and Updates 


PEIA Policies

Contacting Our Office

In accordance with Governor Justice's order, PEIA's office is closed. Much of our staff is working remotely and we are now able to answer phone calls directly. If you need assistance or are looking for updated information, you have several options:   

    • You may call the office at 1-888-680-7342.
    • You may send us an e-mail at
    • Follow PEIA on Facebook at PEIA - West Virginia Public Employees Insurance Agency for updated information and announcements.
    • Check our website at or We are updating information there as quickly as we can.

Claims Processing

UMR is receiving, processing and paying health claims, and they continue to perform the other vital functions they provide us. You can reach UMR at 1-888-440-7342.

You can find contact information for all of our vendors including UMR, CVS/Caremark, Humana, iSelectMD, Mountaineer Flexible Benefits (FBMC), and Securian, on our website, just click on the Partners tab, then click on the vendor you want.

Plan Year 2021 Open Enrollment (April 2 - May 15)

Shopper's Guides have been mailed. View the guide at 

Open Enrollment transactions can be completed online via the Manage My Benefits portion of the PEIA website or you can request a transfer form by phone at 1-877-676-5573.
We encourage you to follow the guidance issued by the CDC and our state health officials. Please stay safe, stay distant and wash your hands!

We look forward to the day when we can get back to business as usual.
Your PEIA Team