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Important Information for Our Members

 
 

PEIA's COVID-19 Policy

View PEIA's COVID-19 policy at https://peia.wv.gov/news_center/Pages/COVID19.aspx

Contacting Our Office

In accordance with Governor Justice's order, PEIA's office is closed. Much of our staff is working remotely, but we are unable to answer phone calls directly. If you need assistance, you have several options:   

    • You may call the office at 1-888-680-7342, and leave a message. A staff member will return your call within 3-5 business days.
    • You may send us an e-mail at peia.help@wv.gov. We are monitoring that e-mail and will respond as soon as we can.
    • Follow PEIA on Facebook at PEIA - West Virginia Public Employees Insurance Agency. You can private message us on Facebook, and a staff member will respond.
    • Check our website at www.wvpeia.com or peia.wv.gov. We are updating information there as quickly as we can.
 

Claims Processing
UMR is receiving, processing and paying health claims, and they continue to perform the other vital functions they provide us. You can reach UMR at 1-888-440-7342.

You can find contact information for all of our vendors including UMR, CVS/Caremark, Humana, iSelectMD, Mountaineer Flexible Benefits (FBMC), and Securian, on our website, just click on the Partners tab, then click on the vendor you want.
 
Plan Year 2021 Open Enrollment (April 2 - May 15)

We are printing the Shopper's Guide now, and will mail it next week. View the guide at https://peia.wv.gov/Forms-Downloads/Pages/Shopper%27s-Guides.aspx 

Because there are very few changes in health plans this year, we plan to conduct Open Enrollment as scheduled. The dates are April 2 through May 15. Open Enrollment transactions can be completed online via the Manage My Benefits portion of the PEIA website or you can request a transfer form by phone at 1-877-676-5573
beginning on April 2.

Plan Year 2021 Benefit Fair Conference Calls
Due to concerns about the novel coronavirus, COVID 19, PEIA will not be holding traditional benefit fairs this year. Instead, we are offering four conference calls where you can speak with representatives from PEIA, the Health Plan, FBMC, Humana, and Securian. You may call in and ask any questions you have or simply listen to the brief explanation of the changes we'll present at the beginning of each call. If you have questions about open enrollment, please call in and join us for one of these Benefit Fair Conference Calls:
Date
Time
Dial-in Number
Conference ID
Thursday, April 9, 2020
4:00 p.m.
304-410-0513
26632
Tuesday, April 14, 2020
6:00 p.m.
304-410-0513
26632
Thursday, April 16, 2020
6:00 p.m.
304-410-0513
26632
Tuesday, April 21, 2020
4:00 p.m.
304-410-0513
26632
 
We encourage you to follow the guidance issued by the CDC and our state health officials. Please stay safe, stay distant and wash your hands!

We look forward to the day when we can get back to business as usual.
 
Thanks!
Your PEIA Team