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Important Information for Our Members

​​ COVID-19 Pandemic Information and Updates 

PEIA Coverage for COVID-19 At Home Testing 

​​For more information about COVID-19, or to submit a receipt for reimbursement, visit the Express Scripts Resource Center at​.​​

PEIA Policies

CO​VID-​​19​.p​​​df  ​​​​​​(Updated 9/30​/2​2​)
Hardship – Exigent Circumstances Policy (Updated 4/14/20)

Contacting Our Office

If you need assistance or are looking for updated information, y​ou have several options:   

    • You may call the office at 1-888-680-7342.

    • You may send us an e-mail at

    • Follow PEIA on Facebook at PEIA - West Virginia Public Employees Insurance Agency for updated information and announcements.

    • Check our website at or ​

​Claims Processing

UMR is receiving, processing and paying health claims, and they continue to perform the other vital functions they provide us. You can reach UMR at 1-888-440-7342.​

You can find contact information for all of our vendors including UMR, Express Scripts, Humana, iSelectMD, Mountaineer Flexible Benefits (FBMC), and MetLife, on our website, just click on the Partners tab, then click on the vendor you want.​