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Important Information for Our Members

​​ COVID-19 Pandemic Information and Updates 

PEIA Policies

COVID-​​19​.p​​df  ​​​(Updated 4/14​/22​)
Hardship – Exigent Circumstances Policy (Updated 4/14/20)

Contacting Our Office

If you need assistance or are looking for updated information, y​ou have several options:   

    • You may call the office at 1-888-680-7342.

    • You may send us an e-mail at

    • Follow PEIA on Facebook at PEIA - West Virginia Public Employees Insurance Agency for updated information and announcements.

    • Check our website at or We are updating information there as quickly as we can.

​Claims Processing

UMR is receiving, processing and paying health claims, and they continue to perform the other vital functions they provide us. You can reach UMR at 1-888-440-7342.​

You can find contact information for all of our vendors including UMR, CVS/Caremark, Humana, iSelectMD, Mountaineer Flexible Benefits (FBMC), and Securian, on our website, just click on the Partners tab, then click on the vendor you want.​