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Important Information for Our Members

COVID-19 Pandemic Information and Updates 


PEIA Policies

COVID-​​19.pdf  ​​(Updated 8/17​/21)
Hardship – Exigent Circumstances Policy (Updated 4/14/20)

Contacting Our Office

PEIA's office is closed. Much of our staff is working remotely, however, we are able to answer phone calls directly. If you need assistance or are looking for updated information, you have several options:   

    • You may call the office at 1-888-680-7342.
    • You may send us an e-mail at
    • Follow PEIA on Facebook at PEIA - West Virginia Public Employees Insurance Agency for updated information and announcements.
    • Check our website at or We are updating information there as quickly as we can.

Claims Processing

UMR is receiving, processing and paying health claims, and they continue to perform the other vital functions they provide us. You can reach UMR at 1-888-440-7342.

You can find contact information for all of our vendors including UMR, CVS/Caremark, Humana, iSelectMD, Mountaineer Flexible Benefits (FBMC), and Securian, on our website, just click on the Partners tab, then click on the vendor you want.
We encourage you to follow the guidance issued by the CDC and our state health officials. Please stay safe, stay distant and wash your hands!

We look forward to the day when we can get back to business as usual.
Your PEIA Team