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Important Information for Our Members

​​ COVID-19 Pandemic Information and Updates 

PEIA Coverage for COVID-19 At Home Testing 

​​For more information about COVID-19, or to submit a receipt for reimbursement, visit the Express Scripts Resource Center at​.​​

PEIA Policies

CO​VID-​​19​.p​​​df  ​​​​​​(Updated 4/03​/2​3)
Effective 5/11/2023, the public health emergency period will end. This policy will also terminate on that date.  Notes have been added to indicate how benefits will be administered from that date forward.  ​
Hardship – Exigent Circumstances Policy (Updated 4/14/20)

Contacting Our Office

If you need assistance or are looking for updated information, y​ou have several options:   

    • You may call the office at 1-888-680-7342.

    • You may send us an e-mail at

    • Follow PEIA on Facebook at PEIA - West Virginia Public Employees Insurance Agency for updated information and announcements.

    • Check our website at or ​

​Claims Processing

UMR is receiving, processing and paying health claims, and they continue to perform the other vital functions they provide us. You can reach UMR at 1-888-440-7342.​

You can find contact information for all of our vendors including UMR, Express Scripts, Humana, ReviveHealth​, Mountaineer Flexible Benefits (FBMC), and MetLife, on our website, just click on the Partners tab, then click on the vendor you want.​