State Agency Directory | Online Services
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​​​Change-In-Status and Online Enrollment System Questions

Teresa Burdette, Supervisor

Assists with All Accounts
Robin Rose, Administrative Services Assistant I

Life Insurance
Joni Blankenship, Eligibility Lead

​Retiree Accounts
Nicole Spears​, Eligibility Lead

Active Employees Only: State Agencies
Sharon Withrow

​Active Employees Only: Non-State Agencies
Cathy Hearnshaw
Active Employees Only: County Boards of Education (A-L)
Shannon Parkins​

Active Employees Only: County Boards of Education (M-Z)
Christie Yarbough

Active Employees Only: WVU and Colleges & Universities
Jen Barger

Mail Receipt and Processing
Carlyn Barker​ (Lead)
Cindy Dotson
​​​Lee Ann Halste​ad

Contact Us
Phone: 1-304-558-7850, 1-888-680-7342
Fax: 1-304-558-2470, 1-877-233-4295
Office Hours: 8 a.m. - 5 p.m. Monday - Friday