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West Virginia
Public Employees Insurance Agency
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UMR

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​PHONE: 888-440-7342 (Toll-Free)
7:00 a.m. - 7:00 p.m.

 
 
UMR is PEIA's third-party administrator that handles medical claim processing, case management, utilization management, precertification, prior approval and customer service for the PEIA PPB Plans. Contact UMR for answers to questions about eligibility, benefits and networks.
 

MEMBER VIDEOS AND INFORMATION ABOUT UMR

View more videos at https://www.youtube.com/user/myUMRhealth​​
View the How-To-Guide for the Provider Search and Cost Management Tool

 

Learn to navigate UMR.com, including how to register and log in and how to find claims and Explanation of Benefits

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​Learn how easy it is to view, order and fax
your ID card using UMR's desktop or mobile sites.​

UMR MEMBER PUBLICATIONS

 

 Read the latest edition of UMR's digital publication "Healthy You"

Healthy you is published as an educational resource for UMR members and to provide information about tools and resources available within our member online services. Available features and benefits are dependent on the products and features included in the member's plan design. Not all members will have access to all features shown.