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UMR Update




PEIA's third-party administrator (TPA) transition from HealthSmart to UMR continues to move smoothly. UMR will take over as TPA for the PPB Plans and the Special Medicare Plan beginning July 1, 2019. PEIA will be serviced from the UMR Customer Service Center in downtown Charleston.

What members can expect:

  1. New ID cards and new web portal which will include the ability to chat with Plan Advisors
  2. Plan Advisors to help members navigate health care services
Watch for more information about the transition to UMR in the coming months.

Members, check out this video from UMR to view what your new member portal will look like!

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